Sunday, April 14, 2013

Future of Taxi Booking Applications



By Athan Rebelos

Are taxi booking apps on death's bed? The troubles of the taxi industry


A lot of noise is being made about taxi and car service booking apps. The saying is that hindsight is 20/20 and thanks to the rapid pace of technology we can already look back at some business models and review them after just four quarters. The app market is on death's bed. Well maybe that's too strong of a statement but maybe not.
It was just a short few years ago when the advent of the iPhone created the market for apps. As we move closer to every phone being a smart phone we see an app for just about everything. There are apps for controlling the locks on the front door of your home, you can start your car from overseas, you can monitor your travel itinerary and you can hail a taxi. It's the last one that we're most interested in so let's just focus on that. What does it mean that I can hail a taxi with my app? Once upon a time taxis could only be had by either hailing them or by locating a taxi stand. When the telephone was invented it became the new way to summon a taxi in many cities. Phones were set up at taxi stands and taxi drivers would answer the phone and then go pick up the fare. Soon after that radio technology became available to taxi companies and the radio dispatched taxi became all the rage. The consumer would call a dispatch center and a taxi would be summoned by the dispatcher. It appears that this model is still in place decades later but in reality it has greatly evolved. At major fleets the number of phone operators has either been limited or they've been replaced by data dispatch systems and interactive voice response systems (IVR). Typically a caller dials an advertised phone number, they are placed into a phone queue and then either a live person answers or an IVR system answers. Once the order is placed it is usually being offered to a taxi within seconds via a GPS or zone based dispatch solution. If there are no empty cabs within a reasonable distance the order becomes a "trouble" order and a dispatcher will usually intervene. Every cab company seems to have their own way of dealing with that latter problem. Customers have two issues with this type of system, waiting on hold and then not getting a cab in a timely manner, if ever.

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10 comments:

  1. What is the best Taxi hailing, booking app in Tampa Bay? Is it Taxi Magic, Go Taxi, Hailo or something else? thank you

    ReplyDelete
    Replies
    1. Taxi Magic is by far most popular taxi booking / hailing application in Tampa Bay, that doesn't mean it is perfect

      Delete
  2. GetTaxi – Taxi Cab App is pretty good, at least these people understand how Taxi business works

    ReplyDelete
  3. Go-Taxi - get a taxi cab easy! really? after 3 months not even one call came out of go Taxi app yet in Tampa Bay
    I think, I know how to jump start it, but there are some glitches to be fixed first.
    Also, as I said before, this system should be working to benefit taxi drivers and not taxi companies, because taxi companies don't care as they are getting lease money from taxi drivers anyway...............

    ReplyDelete
    Replies
    1. good point, taxi companies don't care if drivers make money, as long as they get paid on their leases, so they don't have motivation to make taxi drivers life easier or for that matter, they don't care about customers either

      Delete
  4. http://www.logistrics.com/?gclid=CNTt59-_kLcCFYtT4AodfFAAsQ


    try this one, they offer taxi dispatching, taxi gps tracking, ets, for $11 per taxicab

    ReplyDelete
  5. Cool taxi booking solution, if it could be implemented into a mobil app it would make ordering a taxi more user friendly.
    Friendly enough to be used by grandmas

    https://www.taxiscombined.com.au/booking/pickupdetails.aspx

    ReplyDelete
  6. How much would cost to create taxi hailing / booking application directly connecting drivers and passengers together ?

    ReplyDelete
    Replies
    1. That depends, if you need Yugo of apps or Rolls Royce, price can vary from $1000 up to + $20,000. First you need to envision what this app should do and that by itself is
      pretty difficult tusk, good luck

      Delete
  7. I need taxi hailing app, which would work like Uber or Lyft showing nearest cab and estimated time of arrival, but without payment getaway option for customers.
    Other feature required in this app, would be registration panel for drivers, how many trips they had completed and billing option, to bill them on per trip basis.
    App should be branded with my name, hosted on my server and data base should be my property.
    ANYONE?
    could pay one time fee + % of future revenues for free upgrades and changes in options

    ReplyDelete