Full Service Taxi Dispatching Solutions: TaxiDispatchCenter.com
Services
Unlike traditional dispatch system providers where you purchase or lease all the equipment and train the staff to use it, CCSi offers full-service, turnkey reservation, dispatch and back office services by providing computer hardware, software and personnel. A typical CCSi client takes advantage of the following services:
Call Taking – CCSi staff handles all incoming telephone calls, enters new reservations and looks up information about existing reservations using CCSi’s own best in class, Microsoft Windows based, VB.NET software. CCSi’s software is fully integrated with its telephone switch. The result is 100% guarantee that the fleet that owns the telephone number called by the customer receives the reservation. Using customer’s telephone number, CCSi software displays the customer’s address and any special instructions if the customer has called us before. The software alerts the CSA if a reservation has been entered from the same address or telephone number within the past hour to prevent duplicate trips and also to expedite callback handling by displaying the map showing the customer’s pickup address, the location of the vehicle assigned to the customer and the distance between the two points. It is not unusual for CCSi customers to call back and be told by the CSA to look outside and to their amazement they see a taxi pulling up. CCSi has developed and is currently using IVR technology to allow bars/restaurants and hotels to reserve taxis without speaking with a CSA. Another application, called Auto CSA, intercepts customers who are on hold and have previously called CCSi and gives them a choice to place their reservation for the address their phone number is associated with without speaking with a CSA. We also provide taxi reservation services through RideCharge web and iPhone reservations, through SMS texting from cell phone via GoFastCab.com and through CCSi’s own SMS short code (469222, www.4MyCab.com) and smart phone apps.
>>> Full Service Taxi Dispatching Solutions: TaxiDispatchCenter.com
The Mobile Data Solutions Company
Mobile Knowledge has been innovating and delivering automated dispatch technologies to the For-Hire industry for more than 30 years. Our team of approximately 50 engineers, business analysts and administrative personnel, are recognized throughout the world for the high quality of our equipment, software, and support services. Our open system approach distinguishes us from our competition and ensures that clients have the ability to tailor their overall system to meet their specific requirements.
With more than 150 systems deployed worldwide, and more than 50,000 vehicles equipped with Mobile Knowledge Mobile Data Terminals (“MDTs”), Mobile Knowledge is recognized as one of the largest and most experienced solution providers in the area of For-Hire Fleet management. |
Taxi Dispatch Systems
MTData has one of the world’s most advanced taxi dispatch systems, used by over 29,000 taxis worldwide. Built on the latest technology platforms, the system has been designed with open architecture and extensive options allowing customers the utmost level of flexibility through self-configuration. MTData is committed to continuous improvement in order to provide the best technology as well as excellent after sales service and support. The consistent investment in research and development assures customers will always have access to tools that enable them to remain leaders in their market place.
>>>Taxi Dispatch Systems
>>>Taxi Dispatch Systems
